Common Issues and FAQ's
Solutions to common questions and issues
21 articles
Next or Submit button is greyed out
Vat Return figures are different and do not match Dimensions
Record manual adjustments on my VAT Return
VAT return figures are different and don't match Access Financials
See a breakdown of previous VAT returns
Viewing previous VAT returns and payments
Run one VAT return to cover two companies and databases
VAT return bringing in incorrect periods
What is the telephone number of the support desk?
Vat Return figures are different and do not match Access Supply Chain
Pop ups blocking entering Government Gateway credentials
Page is stuck loading after submitting VAT Return
What is Making Tax Digital
HMRC keeps asking for authorisation to be granted when it already has been
Can't click Refresh Data
Oldest VAT Obligation does not appear in the Unfulfilled Obligations box however newer ones do
Not Loading
VAT period not showing in the list of periods to submit
Unauthorised when selecting Dimensions Data Source
ADT tab is blank when loading it up in Access Evo
VAT return not listed as expected - incorrect submission