Common Issues and FAQ's
Solutions to common questions and issues
22 articles
- Next or Submit button is greyed out
- VAT return figures are different and don't match Dimensions
- Record manual adjustments on my VAT Return
- VAT return figures are different and don't match Access Financials
- See a breakdown of previous VAT returns
- View previous VAT returns and payments
- Run one VAT return to cover two companies and databases
- VAT return shows incorrect periods
- What is the telephone number of the support desk?
- VAT return figures are different and don't match Access Supply Chain
- Allow pop-ups for Government Gateway sign-in
- Page stuck after VAT return submission
- What is Making Tax Digital
- HMRC keeps asking for authorisation to be granted when it already has been
- Can't click Refresh Data
- Oldest VAT obligation not showing in the Unfulfilled Obligations list
- Access Digital Tax will not load
- VAT period not showing in the list of periods to submit
- Unauthorised when selecting the Dimensions data source
- Access Digital Tax tab is blank in Access Evo
- VAT return not listed after an incorrect submission
- Subledger not appearing in Access Digital TaxWhat to do if a subledger is not appearing in Access Digital Tax after being added in Access Financials.