Common Issues and FAQ's
Solutions to common questions and issues
21 articles
Next or Submit button is greyed out
VAT return figures are different and don't match Dimensions
Record manual adjustments on my VAT Return
VAT return figures are different and don't match Access Financials
See a breakdown of previous VAT returns
View previous VAT returns and payments
Run one VAT return to cover two companies and databases
VAT return shows incorrect periods
What is the telephone number of the support desk?
VAT return figures are different and don't match Access Supply Chain
Allow pop-ups for Government Gateway sign-in
Page stuck after VAT return submission
What is Making Tax Digital
HMRC keeps asking for authorisation to be granted when it already has been
Can't click Refresh Data
Oldest VAT obligation not showing in the Unfulfilled Obligations list
Access Digital Tax will not load
VAT period not showing in the list of periods to submit
Unauthorised when selecting the Dimensions data source
Access Digital Tax tab is blank in Access Evo
VAT return not listed after an incorrect submission