Note: Access Digital Tax (ADT) runs the same calculations as Access Supply Chain (ASC). It simply reads the data of ASC
Things for the user to check:
Ensure that the VAT return preview ran in ASC is for the same obligation dates/periods as required in Digital Tax for submission to HMRC?
In ASC, is the last updated VAT return showing correctly as the last submission that was sent to HMRC? If not, please ensure the last submission to HMRC matches the ASC VAT Return preview for that obligation. Confirming this, if required, appropriately update the VAT return in ASC so the last updated VAT return states the same as what had been last submitted to HMRC.
Note: You may need to raise a new case online and reference the title of this article.If VAT is being reported by periods in ASC, ensure that the Dates of the Periods are correctly in line to reflect whole months.
ADT will report by the Obligation date ranges which are set by HMRC, and will pull out transactions based on their invoice date, regardless of which period it has been posted into. For example, a transaction dated for October could be posted into the period for August, and so would be picked up in the VAT return covering October, if the transaction was not marked on a previous return.
Ensure that transactions are coinciding with the appropriate period number for its date, as a transaction can be picked up on an earlier return, or picked up in a later return, depending on it's date and period posted to.
Things for IT to check:
What version is ASC, and what version is Access Connect?
Note: If ASC is below version 7.3.10, then a new index may need to be applied, and also confirming Access Connect is at the latest version. For this, please raise a new case online and reference the title of this article.Ensure the Access Connect Configuration Tool on the server is setup with the correct database connection(s) details. It is recommended that the sa user is used for the connection authentication.
Ensure the Access Connect Service is set to be logged on as a Domain Administrator which has full admin permissions and rights over the network and SQL database. (This is as per requirements of the software)
Note: To make a change to the user set to run the service, Stop the service. Once the change has been saved and applied, Start the service. Do Not Use the Restart option.