To resolve these errors, check the following:
The VAT number in the **Account Details** section is correct, matching the number on the HMRC business tax account. 📌 **Note:** Enter this without 'GB' at the start.
Check that the HMRC VAT account is being authorised, not the payroll account.
If this has already been done, within Authorisation box, click Re-authorise and enter your HMRC gateway credentials for the VAT account.
Ensure the date range at the top of the Unfulfilled Obligations box is set to the start date or earlier for the VAT return dates. This allows the system to correctly extract the information from HMRC. To do this:
To the right of the From Date in the Unfulfilled Obligations box title, click the down arrow. A calendar appears.
Select the start date or a date before of the VAT return. The missing Unfulfilled Obligations should then appear.