Skip to main content

Error: 'Please allow popups to grant HMRC authority'

If you are using Chrome as your web browser:

  1. Go to the **Access Digital Tax** website.

  2. In the address bar, click **Pop-up blocked**.

  3. Click the link for the pop-up you want to see.

  4. To always see pop-ups for the site, select **Always allow pop-ups and redirects from** go.accessacloud.com.

  5. Click Done.

If you are on a Mac:

  1. Go to the **Access Digital Tax** website.

  2. Click **Safari** in the top left.

  3. Click **Preferences**.

  4. Click **Websites**.

  5. Click **Pop-up Windows**.

  6. Change the setting for go.accessacloud.com to **Allow**.

For all other browsers, refer to the browser help documentation or speak with your IT team, as the steps may differ. Once you have allowed pop-ups, refresh the page — the HMRC site will load and allow you to continue.

Did this answer your question?